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Support FAQ’s

Most common answers if you are stuck!

My Spreadsheet is full of #NAME errors

You will need to uninstall and re-install the Genius Sheets add-in. This means your sheet is no longer recognizing the Genius Sheets custom formulas. For Excel go to- File > Options > Trust Center > Trust Center Settings > Trusted Add-in Catalogs. Select the checkbox Next time Office starts, clear all previously-started web add-ins cache.

How do I connect my additional QBO companies

On the dashboard page of the website you can add additional QBO connections.

When I try and use my formulas they come back as 0

Always double check that the account you are referencing is the exact name from QBO

When log in to Excel I see _Xlnf_ in front of all of my formulas

This happens when you first log in to a spreadsheet and Excel is still loading. Try clicking into a new cell in the workbook and these should disappear

My Genius Sheets Icon is greyed out

The add-in is only available for newer Microsoft Excel file extensions. Save the current file you are using as an “.xlsx” file. Once it saves, close the file, and then re-open it with the new extension. The Genius Sheets logo should re-appear.

When I try and use the Add-in within Excel none of the formulas work

A subscription to the latest version of Office 365 is required in order to be able to use Genius Sheets.